FAQ

We ship throughout Italy.

48h Express shipping in Italy costs
€4.49. It is free for orders of €69 or more.

We prepare your order within 1 business day of confirmation. From that moment, delivery takes place within 48 business hours throughout most of Italy. For the islands and remote areas, it may take 2 additional days.

Yes. As soon as the package ships, you will receive
the courier tracking code via email.

The order receipt arrives via e-mail. If
you need an invoice, please indicate it at the time of ordering or write to [email protected] within 2 days of purchase.

Email us immediately at [email protected]. If your order has not yet been handed over to the courier, we can modify or cancel it. If it has already been shipped, you may still exercise your right of withdrawal within 14 days of delivery.

Yes, you have 14 days from delivery to withdraw without having to provide a reason. An exception is made if the internal seal of the bottle has been removed, as the law excludes returns for supplements for hygienic reasons. Opening only the outer box does not cause you to lose this right. All details are in the Refund Policy.

Within 14 days of the day we receive your notice of withdrawal. We may withhold the refund until we have received the product back, or you have supplied evidence of having sent it back, whichever is the earliest. We will also refund standard delivery costs.

The cost of returning the item is your responsibility, except when the product is defective, non-compliant, or different from what was ordered: in that case, we will pay.

No. These are food supplements notified to the Ministry of Health. They are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for a varied and balanced diet or a healthy lifestyle.

If you are undergoing pharmacological treatment, are pregnant, or are breastfeeding, consult your doctor before starting. Our support channels do not provide medical advice.

Yes, the Formulae are designed to be combined, which is the logic behind the bundles. Follow the daily dosages indicated on each label and do not exceed them.

Ingredients and allergens are listed on each product page and on the label.

These are personalized neuro-longevity programs followed online by a multidisciplinary team. They begin with an assessment interview and continue with dedicated sessions on nutrition, movement, sleep, and cognitive functions.

No. Cerebrity Programs do not constitute a diagnosis, therapy, or medical service and do not replace your primary care physician. When the situation suggests a clinical intervention, we will refer you to an external network professional.

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Phone and WhatsApp at +39 379 22 44 777, from Monday to Friday, 9:00 AM to 6:00 PM, or [email protected]. We typically respond within one business day.